Shipping & Returns Policy
Please allow 3-5 business days for your order to process before getting shipped out to you! We strive to be as quick as possible in getting you your order.
- 1-3 Bars- $7.50 Standard shipping & processing
- 3-10 $7.50 Standard shipping & processing
- 11-20 Bars $12.50 Standard shipping & processing
- Free standard shipping when your cart total is greater than $125.00
Getting products you love is so important to us. Keep in mind, every bar is different. They are all hand cut, handmade and made with love. Each bar is not the same. While the photo is a great representation, each bar is going to be a little different.
We want you to LOVE the products we have made for you. We do accept returns/exchanges up to 14 days from the date of purchase. Shipping costs on the returns/exchanges to and from TxLux Soaps are the buyer's responsibility. The only exception would be due to any defects in quality, damaged in shipping, or you received the wrong item. All returns will be store credit only.
How does store credit work?
- Store credits will be process within 2-5 days after we receive your return and will be sent directly to your email.
- Store credit never expires.
To process a return or exchange, send us an email to TXLUXSOAPS@GMAIL.COM
You are so important to TxLux. We always strive to have the best products, we always pack our boxes tightly to ensure no shipping damages will happen. In the unlikely and unfortunate event that you have received a damaged/defective item, please email TXLUXSOAPS@GMAIL.COM with a picture of the damage, as well as your name and order details.